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WoodWing Knowledge Base .: Smart Connection .: Smart Connection Enterprise .: Encrypting Public Key Error when Activating a License

Encrypting Public Key Error when Activating a License

Affected versions: All
Affected platforms: All

Issue:
When clicking "Next" on the Licensing Activate page, the following error appears:

"Error encrypting public key.(Error encrypting public key.)"

Solution:
There are two possible solutions to this problem:

1. Make sure that the Web server user has write access to the filestore.
The Web server user can be:
  •   Unix / Mac systems: www / daemon / nobody
  •   Windows: IIS_<MachineName> and/or IIS_WPG
2. Make sure that the value length of the ATTACHMENTDIRECTORY option in the config.php file is not too long.
You can make use of symbolic links on Unix/Mac systems to shorten it

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